Rizk Privacy Policy

At Rizk, we take your privacy seriously and are committed to protecting the personal data you share with us. This Rizk Privacy Policy explains how we collect, use, store, and safeguard your information when you visit rizk.com or use our services. By registering an account with Rizk casino, you agree to the practices described in this policy.

Rizk is owned and operated by Zecure Gaming Ltd, a company registered in Malta (C69036) with its registered office at 199 Experience Centre, Ta' Xbiex Seafront, Ta' Xbiex XBX 1027, and forms part of the Betsson Group. We operate under Malta Gaming Authority sub-licence MGA/CRP/1117/2025/02, issued on 16 October 2025 under the corporate group licence held by Netplay, and under United Kingdom Gambling Commission licence number 056427, issued on 12 February 2020. As a licensed operator, we are legally required to collect and process certain personal data to verify your identity, prevent fraud, and comply with anti-money laundering regulations.

Information We Collect

When you register at Rizk, deposit funds, place bets, or contact our support team, we collect various categories of personal data. We gather this information directly from you and, in some cases, from third parties such as payment providers and identity verification services.

• We collect your registration data, including your full name, date of birth, email address, postal address, and phone number.
• We collect identification documents such as passports, driving licences, or utility bills when we verify your account.
• We record your financial information, including deposit and withdrawal details, payment method data, and transaction history.
• We track your gaming activity, including the games you play, your betting patterns, session duration, and wagering history, to improve our services and detect problem gambling behaviour.
• We log technical information such as your IP address, device type, browser version, and operating system when you access rizk.com or the Rizk app.
• We may record communications you have with our customer support team via live chat or email.

How We Use Your Data

We use the personal data we collect for several legitimate purposes connected to operating an online casino. Our use of your information is always guided by applicable data protection laws, including the General Data Protection Regulation where relevant.

• We use your data to create and manage your Rizk login and account, process your rizk deposit and rizk withdrawal requests, and deliver the games and services you request.
• We use your information to verify your identity and age, ensuring compliance with our licensing obligations and responsible gambling requirements.
• We process your data to prevent fraud, money laundering, and other illegal activities.
• We use your contact details to send you service-related communications, and, where you have consented, marketing messages about rizk bonus codes, rizk free spins, and other promotional offers.
• We analyse your gaming behaviour to personalise your experience, including tailoring bonus code for Rizk casino offers and loyalty rewards through our Wheel of Rizk program.
• We may use your data to respond to enquiries when you contact Rizk casino headquarters or our support team.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on rizk.com to enhance your browsing experience, remember your preferences, and analyse how our website is used. Our cookies also help us prevent fraudulent activity and measure the effectiveness of our marketing campaigns. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our services.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our business and comply with legal obligations.

• We share data with payment service providers such as Visa, Mastercard, Trustly, Neteller, Skrill, and other providers listed in our banking section to process your rizk deposit and withdrawal transactions.
• We share information with identity verification and anti-fraud service providers to confirm your identity and prevent misuse of our platform.
• We disclose data to regulatory authorities, including the Malta Gaming Authority and the UK Gambling Commission, when legally required.
• We may share limited data with our rizk casino affiliates for the purposes of tracking referrals and commission payments, in accordance with applicable privacy safeguards.
• We may share information with law enforcement agencies where we are legally obligated to do so.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We use encryption technology to secure sensitive information transmitted through rizk.com and the Rizk app. Our internal access controls ensure that only authorised personnel can access your data, and we regularly review our security practices to maintain the highest standards of protection.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our legal, regulatory, and licensing obligations. In most cases, we are required to retain account and transaction records for a minimum period following account closure, as mandated by our gaming licences. Once this retention period expires, we securely delete or anonymise your data.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, these rights may include the following:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team via support-en@rizk.com or support@rizk.com. For complaints requiring escalation, you may reach our management team at csmanagement@rizk.com.

Restricted Territories

We do not offer our services to residents of the United States of America and its dependencies, or to individuals located in other restricted territories listed in our terms and conditions. If we determine that you are accessing rizk.com from a restricted location, we reserve the right to suspend or close your account and process your data accordingly to comply with our legal obligations.

Responsible Gambling and Data Use

We use behavioural data responsibly to support our responsible gambling commitments. Our systems monitor gaming patterns to identify signs of problem gambling, and we may use this information to offer self-exclusion tools, deposit limits, or reality checks tailored to your activity.

Changes to This Policy

We may update this Rizk Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of rizk.com after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to contact Rizk casino headquarters directly, please reach out to us at support-en@rizk.com. Our live chat team is also available 24/7 through the Help Centre on rizk.com or within the Rizk app.